STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.
We are seeking a dedicated and experienced AV Support Team Lead to manage a team of Analysts and Specialists, providing exceptional AV support for internal users and guests. You will play a crucial role in delivering a high-quality technology experience while ensuring the efficiency and reliability of AV systems and services. If you are passionate about audiovisual technology, have superior expertise with AV tools and applications, and thrive in a dynamic, fast-paced environment, this role is for you.
Responsibilities
- Serve as the subject matter expert for AV technology, services, and operations.
- Coordinate AV requirements for meetings across multiple offices and external events.
- Manage and maintain AV equipment, ensuring the highest industry standards and adherence to SLAs.
- Assess and recommend equipment, services, or configurations to meet evolving AV needs.
- Build and maintain relationships with AV vendors; schedule and oversee maintenance.
- Set up and troubleshoot AV-enabled meetings and collaborate with third-party vendors.
- Create and maintain detailed technical documentation of AV systems.
- Recommend process and system improvements for AV operations.
- Provide training and support for AV technology users.
Skills
- Teamwork and Cooperation: Collaborates effectively, treats others with respect, and volunteers to assist when needed.
- Communication: Ensures timely, clear, and high-quality communication.
- Flexibility: Adapts to changing conditions and embraces new challenges.
- Problem Solving: Identifies root causes and proposes effective solutions.
- Service Focus: Anticipates and meets user needs with a proactive and responsive approach.
- Self-Development: Learns from feedback, training, and experiences.
- Organization and Time Management: Maintains an orderly work approach and effectively prioritizes tasks.
- Composure: Maintains professionalism under pressure.
- Integrity: Handles ethical issues appropriately and acts with honesty.
Technical Skills
- Adobe Premiere - Video editing
- AMX and Crestron AV Control Systems
- Polycom RealPresence and conferencing equipment
- BiAmp and BSS Audio DSP systems
- Dante network audio systems
- Shure and Microflex wireless microphones
- Vaddio AV Bridge
- Room reservation systems (e.g., Rendezvous)
Qualifications
- High school diploma or GED; experience in large environments (300+ users).
- Exceptional written and verbal communication skills.
- Ability to travel up to 15%, including to remote locations with little notice.
- Flexibility to work extended hours, nights, weekends, and non-traditional business hours.
- Strong audiovisual support and customer service skills.
- Proven ability to lead teams, manage projects, and develop relationships under time-sensitive conditions.
- General understanding of telecommunications infrastructure and operations
Additional Details
The base range for this is 90k - 110k salary, depending on experience.
Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered.
Benefits
- Medical coverage and Health Savings Account (HSA) through Anthem
- Dental/Vision/Various Ancillary coverages through Unum
- 401(k) retirement savings plan
- Company-paid Employee Assistance Program (EAP)
- Discount programs through ADP WorkforceNow
About Us
STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.
Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.
Check out more at www.stand8.io; and reach out today to explore opportunities to grow together!
